Visa & MasterCard:
Orders between the value of 30€ and 400€ can be paid for by Visa or Mastercard. Its simple and fast, you do not need to do anything its fully automatic. Currently this option has a fee of 15%. Please note we charge in Euros but our billing provider works USD, so expect small changes in price (+/-).
Large or 1st time customers may require a 1 time security check (per payment card). 1 photo showing your photo ID alongside a clear picture of the card you used to make payment (Front ONLY). If you wish you may cover part of your details but we must be able to see your name and the last 6 numbers of the long card number. As soon as the information is received and confirmed your order will be shipped.
BITCOIN (SAVE 20%):
20% OFF ALL BITCOIN PAYMENTS, NO CODE REQUIED DISCOUNT AUTOMATICALLY DEDUCTED AT CHECKOUT.
1 - Sign up for a Bitcoin wallet. Google "Bitcoin wallet" or search your mobile App store. Use the same process to locate where and how to buy Bitcoins. Some wallets provide both service.
2 - When you have Bitcoin(s) in a wallet your ready to shop! To shop with Chem.eu simply buy as normal and when you checkout select Bitcoin as your payment method. 10% off is automatically be deducted.
3 - When you have ordered we will send you an email confirmation with our Bitcoin address needed to send your payment to. Or you'll be able to pay there and then (best option all round). However you may need to log into your wallet and send the correct amount requested in your order email confirmation..
4 - Email us with your order number and confirm you have sent a Bitcoin payment. We then pair your payment to your order and ship the same day if possible.
Bank transfers are available for all orders over €100. Orders will NOT be processed until funds reach our account which can take up to 5 working days (sometimes longer). Make sure to follow payment instructions and add correct references or your order could be delayed. We update our bank details often, so take specail care when using this option.
Cancellations of orders:
If you wish to cancel any order placed you must notify us prior to your order reaching the status of " Awaiting EU/ES Shipping" or "Awaiting EU/ES Shipping Tracked " once your order reaches one of these statuses it is not possible to amend or cancel. An administration cancellation fee of 15% of your order total or €10 whichever is greater will be deducted from your refund as we must spend time cancelling your order and contacting our card processor to arrange your refund which we are also charge for. If you wish to receive a store credit that can be spent at a later date then no fee will be deducted.